🔎 What is important to know:
• Families often do not have confirmed information about loved ones
• Communication with institutions — irregular and formal
• Most are forced to search for answers on their own
💔 Psycho-emotional state
Constant anxiety, exhaustion, life on standby.
Even those who “hold on” often experience hidden stress.
🧠 About Support
Most do not turn to psychologists, but have a request for:
• short consultations
• practical self-help tools
• support without obligation
📢 The main problem is information
Not enough:
• regular updates
• transparency of processes
• clear algorithm of actions
👉 The key need is the feeling of movement and indifference of the system.
🧩 What families need:
• financial and humanitarian support
• help with documents
• affordable medical care
• clear navigation
📌 What can help:
✔️ regular communication
✔️ single information platform
✔️ Personalized contact
✔️ Flexible formats support
This is the first part of the study.
In the second, we will talk about legal issues, interaction with organizations and the need for the community.